REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant sections of national and state or territory regulatory requirements and codes of practice

Current industry accepted hardware and software products with broad knowledge of general features and capabilities

Broad general knowledge of the client business domain business function and organisation

Networking technologies with broad knowledge of general features and capabilities incorporating substantial depth in some areas

Risk analysis with broad knowledge of general features incorporating substantial depth in some areas

Specific security technology with broad knowledge of general features incorporating substantial depth in some areas

Procedures for operating electronic communications equipment

Requirements for completing relevant documentation

Code of practice for working collaboratively with others

Typical defects that can occur and related action that should be taken

Procedures for identifying equipment defects and assessing for appropriate action

Principles purpose and location of controls monitoring devices and systems

Steps involved in planning the work activities

Procedures for adjusting controls to optimise the operation of the equipment

Sources of information on differences in equipment and related standard operating and servicing procedures

Required skills

Use plain English literacy and communication skills in relation to analysis evaluation and presentation of information

Use questioning and active listening skills

Read and interpret instructions procedures information and signs relevant to work activities

Write reports for business requiring depth in some areas analysis and evaluation of information in a defined range of areas

Complete documentation related to work activities

Operate electronic communication and other equipment to required protocol

Work collaboratively with others

Solve problems for a defined range of unpredictable problems involving participation in the development of strategic initiatives

Use research to identify analyse and evaluate broad features of a particular business domain and best practice in network security methodologies and technologies

Project plan in relation to scope time cost quality communications and risk management

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Monitor performance of equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Software most likely to be:

Depending on the organisation concerned, workplace procedures may be called:

Communication in the work area may include:

Consultative processes may involve:

Documentation and records may include: